LEANDRO
G. FRACASSO
1302 N 2400 W
Lehi, Utah 84043
Cell Phone (801) 592-0465
Home Phone (801) 768-1083
leofrac@musician.org
IT / PC TECHNICIAN
/ QA
EMPLOYMENT
Alsco, JADECare Manager / IT / Tester
– Salt Lake City, UT
12/19/2006 – 02/20/07
1-
Manage all USA, Canada, Australia and Singapore branches
on JADECare (over 60 branches).
2-
Monitor daily alerts and fix problems using Remote
Desktop or VNC to access the server in other state or country.
3-
Schedule daily backups on all USA, Canada, Australia
and Singapore branches and if backup fails manually initiate the backup procedure on JSM (JADECare Systems Manager).
4-
Weekly build and deploy hotfixes/upgrades to all systems.
5-
Weekly convert old systems into new JADECare and migrate
the entire database to the new systems.
6-
Extract and close daily hotfixes and send the build
to the testers.
7-
Travel every other month to other states or countries
to help on hardware conversions. On the conversions all the systems are replaced,
including installing and configuring a new Windows XP server, a new Linux server, all new PC’s, all new printers and
everything networked with all the data from the old PC’s or servers migrated to the new machines.
Novell, Inc.,
Software Tester / Lab Admin - Provo, UT
07/24/00 – 11/02/05
1-
Installed weekly OS builds and tested software applications
during regression, development and release testing.
2-
Installed, configured, tested and reported defects
for the web-based application WebSearch and QuickFinder using Bugzilla bug tracking.
3-
Wrote descriptive test plans and test case documents
on how to test QuickFinder. Creating virtual servers, crawled and file system
indexes, synchronizing servers, exchanging indexes, indexing international web sites with different characters, scheduling
events, etc.
4-
Worked with developers reporting and documenting defects
and participated in weekly project meetings.
5-
Install, upgrade, imaging, auto install, post install
and test NetWare 5.1, NetWare 6.0, NetWare 6.5 and Linux OES.
6-
Network all the clients and servers and schedule updates.
7-
Install OS, install applications, configure and troubleshoot
MS Windows 95, 98, 2000 and XP.
8-
Install all the application software on all the clients
and servers, such as Virus Scan, Client32, Load Runner, Win Runner, Adobe, MSOffice, Mozilla browser, and the list goes on.
9-
Troubleshoot, install, replace and upgrade all the
hardware on 200 + clients and servers.
10-
Lab administrator.
Manpower,
Contractor agency – Salt Lake City, Utah
09/20/99 – 07/21/00
IBM - American
Express – Salt Lake City, UT - Network Technician 07/16/00 – 07/21/00
1-
Set up the network and configure laptops and workstations
with Microsoft Windows clients.
2-
Install network printers and configure the workstations.
3-
Configure the Novell network with Client32 on the
workstations.
Exodus – Lindon, UT - Software Tester
03/03/00 – 03/17/00
1-
Test Alta Vista software for free Internet access
on Microsoft Windows clients.
2-
Test Veritas and Legato, backup software.
3-
Marimba, Castnet.
Intel – American Fork, UT - Software Tester
12/13/99 – 03/01/00
1-
Test Intel LANDesk Suit Management, write scripts,
test cases and report defects.
2-
Install hardware, Microsoft Windows clients, applications,
ODBC, networking and imaging.
Key Labs – Lindon, UT - Network Technician
12/01/99 – 12/10/99
1-
Install Windows NT servers and workstations.
2- Created DHCP and network the clients to the main Domain.
Unisys Corporation
- IRS – Ogden, UT - Network Technician 11/08/99 – 11/20/99
1-
Install, imaging and configure over six hundred Compaq
clients with OS Microsoft Windows.
2-
Install and configure attached and networked printers.
Unisys Corporation
- IRS – Salt Lake City, UT - Network Technician 09/20/99 – 10/04/99
1-
Install, imaging and configure over three hundred
IBM 300 GLA Microsoft Windows clients.
2- Install and test software Merlin, Navigator and Reservation software for
Marriott.
3- Copy and confirm information host name and adapter address to ensure connectivity
to ON NET 32 (TELNET session).
Computer
Learning Centers, Teacher Assistant – Somerville, MA 02/01/99 – 08/28/99
1- Assist the teacher on the classes for NetWare and Windows NT.
2- Perform lab assistant duties for MS Word, Excel, Access, Advanced DOS, Novell NetWare and Windows NT.
3- Provide additional help outside of class, assist students with projects and class work, proctor exams.
4- Assist system administrator with rollover of equipment and software.
5- Cable and network classes, upgrades, install OS and applications on servers and clients.
EDUCATION
UVSC – Provo, UT – Working on bachelor’s
degree in computer science
2002 - attending
CLC – Somerville, MA – Networking and PC
Repair certification 01/98-11/98
ULBRA – Canoas, RS – Brazil – Two years
college for Mathematics 1990-1992
SKILLS
Skill Name Skill Level Last
Used/ Experience
Software Tester Intermediate Currently used / 3years
Hardware
Expert
Currently used /
7years
MS DOS
Expert
Currently used /
7years
MS Word
Expert
Currently used /
7years
MS Excel
Expert
Currently used /
7years
NetWare
Expert
Currently used /
7years
Windows
Expert
Currently used /
7years
Web Search
Expert
Currently used /
2years
QuickFinder
Expert
Currently used /
1years
Linux
Intermediate Currently used / 2years
Visual Basic Beginner 2 years ago / 1year
REFERENCES
Gerald Nevarez Novell, Inc. (801) 367-6217 gnevarez@novell.com
Paul Charlson ALSCO
(801) 884-6655 pcharlson@alsco.com
Chris Sarvello ALSCO
(801) 955-5816 csarvello@alsco.com
Mike Anderson Symantec (801) 361-1516 mmandersonii@msn.com
Dean Payne
Novell, Inc. (801) 362-0571 Dpayne@novell.com
Brian Misbach Novell, Inc. (801)
861-4550 bmisbach@novell.com
CERTIFICATIONS
C.N.A. (Certified Netware Administrator) 1999
LANGUAGES
English – Read, write and speak
Portuguese – Read, write and speak
Spanish – Speak
AFFILIATIONS
LDS Church
Baptized on 07/31/04
Hooga – Lehi, UT – Rock band, lead singer
and lead guitarist 1999
– Present
Brazilian Bobsled Team
1998-2000
